Kate: Cable Knit Drawstring Hem Crop Sweater

• At this time we only offer store credit for returns. We do not issue refunds to original method of payment.
• Returns will be issued refunds in the form of a digital Gift Card. We must receive your return within 14 days of your order date to be eligible for a refund. International orders are allowed 30 days.
• All return items must be in new condition, scent free, unworn, unaltered, and free of damages by the customer. For full refund mail out your item within 14 days from the receipt of original order. Items must be returned with all tags still attached. Please return the original packaging.
• Sale items are final and cannot be returned or exchanged.
• If items are sent back past the return policy period, the customer is responsible for return postage.
• Shipping charges are not refundable.

How will I receive my store credit?
Expect an email E-Gift card within 3 business days of the delivery of your return.

Do we offer return labels?
Unfortunately, no but we hope to in the future as we grow!

Can I make a return past the 14 days period for store credit?
Unfortunately we cannot accept clothing past 14 day return policy. If items are returned past this period the customer will be required to pay shipping charge to have the items sent back.

FINAL SALE ITEMS:
-All accessories including hats
-All sale items

If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy. We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help you track down your package:

• Confirm that the shipping address you entered is correct
• Visit your local USPS office with tracking handy to see where the mail man dropped off your package
• Check with your neighbors to see if your package got dropped off next door
• Sometimes USPS updates tracking information as "delivered" a few hours of even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up

Go to http://floranz.returnscenter.com to initiate your return/exchange process.